Delivery, Exchange & Return Policy
1. Delivery Policy
At CompuScience, we aim to deliver your orders as quickly and safely as possible, while delivery times may vary depending on the delivery area, product availability, and shipping conditions.
Estimated delivery times:
Delivery within Cairo and Giza takes up to 3 business days from the date of order confirmation.
Delivery to Upper Egypt governorates usually takes 3 to 5 business days, and may extend up to 7 business days in some cases depending on the governorate, courier service, or operational conditions.
Delivery times may vary during promotions, peak seasons, official holidays, or circumstances beyond the company’s control.
Customers may be contacted to confirm order details and delivery address before shipping. If the customer cannot be reached or the provided information is incorrect, the order may be delayed or cancelled.
Delivery fees, if applicable, will be shown or communicated to the customer before order completion or confirmation.
Upon receiving the order, the customer should check the external packaging condition before accepting the shipment. If there is visible damage to the packaging, the customer should report it immediately to the courier and contact customer service.
2. Exchange & Return Policy
Customers may request an exchange or return within a maximum of 14 days from the purchase date for in-store purchases, or from the delivery date for online orders, subject to the following conditions:
The product must be in its original condition, unused, undamaged, unscratched, with all original accessories and packaging.
The original invoice or proof of purchase must be provided.
All accessories, cables, manuals, warranty cards, gifts, or any items delivered with the product must be returned in their original condition.
The customer is responsible for delivering the product to a CompuScience branch so it can be inspected and checked before completing the exchange or return process.
Exchange or return requests will only be approved after the product has been inspected by the branch or the relevant department and confirmed to meet the return conditions.
If the return request is approved, the refund will be processed using the original payment method whenever possible, or through another method agreed with the customer, after inspection and approval.
3. Non-Returnable / Non-Exchangeable Products
Exchange or return may not be accepted in the following cases:
If the product has been opened, used, activated, or operated in a way that affects its original condition.
If the product is missing its original accessories, packaging, warranty card, or invoice.
If the product has been damaged, scratched, broken, misused, exposed to liquids, or serviced outside authorized service centers.
Products specially ordered or customized based on the customer’s request.
Software, operating systems, digital licenses, recharge cards, or electronic codes after activation or delivery.
Ink, consumables, or consumable products after opening, unless a confirmed manufacturing defect exists.
4. Defective Products / Manufacturing Defects
If the product has a manufacturing defect or technical issue, it will be inspected through the branch, authorized distributor, or official service center depending on the product type.
If a manufacturing defect is confirmed, the case will be handled according to the warranty terms and the policy of the authorized distributor or manufacturer. This may include repair, replacement, or refund depending on the inspection result.
CompuScience is not responsible for faults caused by misuse, breakage, liquid damage, unstable electricity, unauthorized repair attempts, or using the product against the operating instructions.
5. General Notes
CompuScience reserves the right to reject any exchange or return request that does not meet the above conditions.
The exchange or return process starts only after the product is received and inspected at the branch, not merely after submitting the request.
Customers are advised to make sure the product matches their needs before purchase, and they may contact customer service for assistance before completing the order.